Privacy Policy | True Reflection Detailing

Placeholder content. This page is a starting template only. It must be reviewed and finalised — ideally by a solicitor or a service such as Termly/TermsFeed — before the site goes live with real customer bookings, as it needs to accurately reflect your actual data practices once the business is registered.

True Reflection Detailing ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.

1. Who We Are

True Reflection Detailing is a mobile and studio car detailing business operating across Bourne, Peterborough, Stamford, Grantham and the surrounding areas. For any privacy queries, contact us at enquiries@truereflectiondetailing.co.uk.

2. What Information We Collect

When you make a booking enquiry, contact us, or use our booking system, we may collect:

3. How We Use Your Information

We use the information you provide to respond to enquiries, arrange and confirm bookings, provide the requested service, and communicate with you about your appointment. We do not sell or rent your personal data to third parties.

4. Third-Party Services

We use Setmore to manage bookings and appointment scheduling. When you book through our site, relevant details are shared with Setmore to process your appointment. Please refer to Setmore's own privacy policy for how they handle your data.

5. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including any legal, accounting, or reporting requirements. [SPECIFY RETENTION PERIOD].

6. Your Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data, object to or restrict our processing of it, and request a copy of your data in a portable format. To exercise any of these rights, contact us using the details above.

7. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

9. Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.